Returns & Warranty

Personalized items

Every Ostrum watch, travel roll and gift set is engraved or printed for one person. Because of that, personalized items cannot be returned or exchanged for a change of mind.

If something is wrong

If your order arrives damaged, defective, or personalized differently from what you typed at checkout, email us at ostrumwatch@gmail.com within 30 days of delivery. Please include your order number and a photo of the item. We will replace it or refund you in full, at no cost to you.

Non-personalized items

Items that are not personalized (such as strap sets) can be returned within 30 days of delivery if they are unused and in their original packaging. Email us first and we will send return instructions. Return shipping for a change of mind is paid by the customer.

30-day warranty

Every Ostrum watch is covered by a 30-day warranty against manufacturing defects from the delivery date. The warranty covers the movement, case and crystal under normal use. It does not cover normal wear, scratches, strap wear, water damage beyond the stated resistance, or damage caused by accidents or misuse.

Refunds

Approved refunds are issued to the original payment method. Once we issue the refund, your bank or PayPal may take 5 to 10 business days to show it.

Order changes and cancellations

We start personalizing quickly. If you need to fix your engraving text or cancel, email us within 12 hours of ordering and we will do our best to help.

Contact

ostrumwatch@gmail.com. We reply within one business day.